Terms of service

 

 Terms of Service – EROSINOVA

Welcome to EROSINOVA. By visiting our website or purchasing products from us, you agree to be bound by these Terms of Service (“Terms”). Please read them carefully. If you do not agree, you must not use our website or services.

1. Eligibility

You must be 18 years or older (or the age of majority in your jurisdiction) to use this site or purchase products. By using our site, you confirm you meet the age requirement.

2. Use of Website and Services

You may not use our website or products for illegal purposes. You agree not to transmit viruses, malicious code, or spam. Breaches of these Terms may result in immediate termination of your access.

3. Products and Orders

  • Product descriptions, prices, and images are for guidance only; slight variations may occur.

  • We reserve the right to limit quantities, refuse orders, or cancel orders we deem suspicious or intended for resale.

  • Certain products are hygiene-sensitive; returns may be restricted once items are unsealed (e.g., sexual wellness or personal care products).

  • All orders are subject to availability.

4. Returns, Refunds, and Exchanges

Our separate Returns Policy governs all returns, refunds, and exchanges. Customers must follow instructions in that policy before returning any item. For hygiene and safety reasons, opened sexual wellness products cannot be returned, except if proven faulty or damaged.

5. Accuracy of Information

We strive to provide accurate information but are not liable for errors, omissions, or outdated content. You are responsible for verifying product details and availability before purchase.

6. Billing and Account Information

You must provide accurate, complete, and current information. You agree to update your account and payment information promptly.

7. Third-Party Tools and Links

Our site may contain links or access to third-party tools. We do not guarantee the accuracy or reliability of third-party content or services. Use of third-party tools is at your own risk.

8. User Comments and Submissions

By submitting comments, suggestions, or ideas, you grant EROSINOVA a non-exclusive, royalty-free license to use, edit, and distribute them. You must not submit unlawful, offensive, or copyrighted content.

9. Intellectual Property

Content on our website, including text, images, and product designs, is owned or licensed by EROSINOVA. You may not reproduce, distribute, or exploit any content without express written permission.

10. Prohibited Uses

You may not use our website or services to:

  • Violate laws or regulations.

  • Infringe intellectual property rights.

  • Transmit malware, spam, or fraudulent information.

  • Harass or discriminate against others.

  • Circumvent security features or restrictions.

Violation may result in termination of your account and legal action.

11. Disclaimers and Limitation of Liability

Our products and services are provided “as is” and “as available.” We do not guarantee uninterrupted, secure, or error-free access. We are not liable for indirect, incidental, or consequential damages arising from your use of the site or products. For statutory rights in the UK or EU, nothing in these Terms limits your legal consumer rights.

12. Indemnification

You agree to indemnify and hold harmless EROSINOVA, its affiliates, and employees from claims, damages, or losses resulting from your breach of these Terms or misuse of the website/services.

13. Governing Law

These Terms are governed by the laws of England and Wales for UK customers. For customers outside the UK, local laws may apply.

14. Changes to Terms

We may update these Terms at any time. Continued use of our website or services constitutes acceptance of updated Terms. It is your responsibility to review these Terms periodically.

15. Termination

We may suspend or terminate your access if you violate these Terms. Termination does not affect obligations incurred prior to termination.

16. Entire Agreement

These Terms, together with our Privacy Policy and Returns Policy, constitute the full agreement between you and EROSINOVA. Any prior agreements or communications are superseded.

17. Contact Information

Questions about these Terms should be sent to:

elevate@erosinova.com