Shipping & Delivery Information - EROSINOVA

What locations do you ship to?

We deliver to all regions of the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

• We ship from multiple UK and trusted international fulfillment centers to ensure the fastest dispatch possible.

Great news — we offer FREE UK shipping on every order for a limited time!

(Normally, free shipping applies to orders over £85, so enjoy this offer while it lasts.)

How long will my order take to arrive once shipped?

We aim to process and dispatch all orders quickly to elevate your experience.

Stage	Estimated Timeframe	Notes
Processing Time	1–3 business days	Time taken to prepare and dispatch your order.
Standard UK Delivery	5–10 business days	Time once dispatched, dependent on your location and courier availability.

• Some orders may arrive sooner than the stated timeframe.

• Please note: During busy periods or peak seasons (holidays, sales events), postal delays may occur and are outside of our control. Additional factors such as customs clearance (for international dispatches), extreme weather conditions, or courier delays may also extend delivery times.

You will receive full tracking information once your order has been shipped. All orders are insured — if your package does not arrive, you are eligible for a refund or replacement. For assistance, please contact us at elevate@erosinova.com.

Will I receive a tracking number?

Yes, absolutely. Tracking details will be emailed to you as soon as your order has been dispatched.

Occasionally, tracking updates may be delayed due to courier issues or customs checks. We appreciate your patience and understanding in these rare instances.

Are there any additional customs fees or import taxes?

All prices on our website are displayed in GBP, and VAT/taxes are included where applicable.

However, in certain cases—particularly if an item is shipped from outside the UK—your order may be subject to import duties, VAT adjustments, or handling fees determined by HMRC or your local postal service.

• Any such fees are the customer’s responsibility and will not be covered by EROSINOVA.

• We are not responsible for delays caused by UK customs processing.

For more information, please contact HM Revenue & Customs or your local delivery office.

Extended Delays

Occasionally, delivery may take longer than our stated timeframe. If your order has not arrived within the estimated window, please contact us promptly at elevate@erosinova.com so we can investigate with the courier and assist you in getting your order as soon as possible.

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